Dear Customers and Partners,
As we continue to navigate this unprecedented journey we find ourselves on, our highest priority is to ensure our staff, customers and suppliers are protected. With this mind, we have commenced remote operations where possible and all of our call center staff are also handling enquiries remotely from their homes.
Our IT infrastructure and dedicated IT support teams ensure we are able to communicate at all times.
Our Roadside Assistance Responders have adapted to instructions from respective governments and are now using preventive measures. They are using face masks, gloves and hand sanitisers and have been trained in procedures to protect themselves and our customers. They also maintain distance and practice no contact methods to mitigate risk and assure customer confidence.
Some of our dealers have set up a collection and delivery facility for customers to have their cars serviced and they also organise home delivery of new cars.
Our social media channels as well as your local market ones are always active and we hope will keep you both informed and entertained during this time, you can reach out to us on Instagram, Twitter or Facebook.
Please visit the Audi brand website or and Volkswagen brand website to contact your nearest dealership or for more information about operating hours and services. You can also keep in touch with us by email on customer.care@avme.ae with any questions, concerns or even positive words of support, which are greatly appreciated.
We will be there with you as we head down this challenging road as one family, and with enough support and kindness we will be back together again soon.